Agreement with us: When you sign the order form, you accept the terms and conditions set
out in this Agreement. Please read this Agreement carefully and if there is anything you do not
understand, or may not agree with, ask any member of staff you communicate with. If you wish to rely on
any amendment or addition to the Agreement, you should ensure it is confirmed in writing by one of our
duly authorised representatives. If we agree any variation in the vehicle to be supplied, this shall be
deemed to be an amendment to the Agreement rather than a new agreement.
You must provide us with any information we need in order to comply with money laundering legislation and
guarantee the accuracy of the information so supplied.
Definitions – ‘We’ or ‘Us’ refers to Hippo Vehicle Solutions Limited as the seller of the goods described
on the order form. ‘You’ refers to the customer as the purchaser of the goods described on the order
form. ‘Vehicle’ refers to the goods being ordered and supplied as detailed on the order form.
Credit checks: On applying for a finance or lease product via any of our communication
channels, your information will be used initially to conduct a soft credit search. This will not
register as a full check on your file and will eliminate any unnecessary checks on your credit profile
and allows us to get you an approval in principle with the lender that is best suited to your
circumstances. If you qualify with some lenders due to a good/excellent credit rating, further details
will be required to gain a full approval, this will then register as a hard search, the rest of our
lending panel only register a hard search when you have decided to go ahead with a vehicle and the
agreement goes live.
If you have applied for a specific type of product, such as Contract Hire but are unsuccessful for that
type of credit line, we will offer other alternatives that may be more suitable to your circumstance as
part of the application process.
Accessories: Any accessories fitted or supplied by us will be covered by any warranty
given by the manufacturer of those accessories.
Delivery: Delivery will take place at the dealership detailed on the order form unless
otherwise agreed.
Cancellation / Withdrawal:
Ownership and Legal Responsibility:The Vehicle will belong to us until we have received
cleared funds to the value of the total purchase price. However, you will be responsible for any loss or
damage from when the Vehicle is delivered to you and should insure accordingly.
New Vehicle: If the Vehicle ordered is a new vehicle, the following will apply:
Used Goods: Where the Vehicle supplied under the Agreement is still subject to the
manufacturer’s or (as appropriate) concessionaire’s warranty, they will be sold with the benefit of such
warranty. Where you are purchasing as a consumer such a warranty is additional to your statutory rights
and is not affected by any change of ownership of the Vehicle. Remedial work under warranty may be
carried out by any dealer or service workshop in the European Economic Area authorised directly or
indirectly by the manufacturer, who may repair or replace any defective parts or (if he considers repair
or replacement uneconomic) refund an appropriate part of the purchase price. Where such is available to
us, we will provide you with a copy of the manufacturer’s warranty terms on delivery.
Delivery Mileage: If the Vehicle ordered is a new vehicle and is being collected by the
customer from our premises, the mileage at delivery will be generally less than 200miles and will be no
more than 500miles. If the Vehicle being ordered is a used vehicle, the mileage at delivery will
generally be within 1000 miles of that shown on the order form. If the Vehicle (either new or used) is
being delivered to the customer’s address, the delivery mileage will be greater by the delivery distance
covered.
Part Exchange Valuation: Where you wish to sell us a vehicle in part exchange, and its
value as agreed with us is to be taken off the purchase price of the Vehicle we agree to supply:
the following conditions will apply:
Taxes, Tariffs and Statutory Changes: In the event of the imposition of any taxes,
tariffs or other statutory charges or changes to any such already existing, for example, changes to the
rate of value added tax, road fund license (vehicle excise duty) or first registration fee changes
between the date of order and the date of delivery, you must pay the amount current at the point of
delivery.
Notices and Jurisdiction: Any notice provided for in this Agreement must be in writing
and be sent by first class post to the residence or place of business of the person to whom it is
addressed. It will be assumed that such a notice has been received by the addressee no later than two
days after posting.
Distance and Off-Premises Sales:
Limitation of Liability: Unless set out otherwise herein, we limit our liability for any
breach of the Agreement (and for any other liability arising out of or connected to the Agreement) to
the amount of the purchase price. We expressly exclude all liability for loss of profit, goodwill or
agreements and for any indirect, consequential or economic loss. The limitations in this clause will not
apply in cases of fraud, death or personal injury.
Data Protection: We are registered with the Information Commissioners Office, our
company registration number is Z1246427. Data Protection legislation requires us to have a Data Privacy
Notice (see Notice on our website or in one of our dealerships) which informs you how we process your
data while in our possession. If at any time you wish to opt out of any communication from us or wish
for your personal details to be amended or deleted from our records, please email your request to:
hippo-complaince@hippomotorgroup.co.uk.
Alternative Dispute Resolution: We subscribe to third-party conciliation services and
adhere to their codes of practice; we will always attempt to resolve any disputes quickly and
efficiently. However, if you are a consumer and remain dissatisfied with the outcome and explanation we
have provided, you have the right to escalate the matter to the FOS or any of the following optional
providers of Alternative Dispute Resolution (ADR) who offer conciliation and arbitration. Their decision
will be legally binding on both us and you, as the consumer.