The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you.
As a credit broker, we can introduce you to a limited number of lenders and finance products to assist with your vehicle purchase. Hippo Vehicle Solutions Limited t/a Hippo Motor Group act as a Credit Broker not a Lender. Please ask us for a list of our supporting lenders. We can provide information on the following:
Occasionally, we may need to use the services of a credit broker. We will advise you of this if applicable.
We only offer products from a limited number of insurers for:
We will provide you with information to assist with your funding decision on:
We will advise and make a recommendation for you after we have assessed your needs for:
You will receive a quotation which will inform you about the cost of each of the products and any other fees relating to any credit agreement or insurance policy you have taken. You will also receive our Information Notice that will outline any fees that are owed to us in relation to the preparation, arrangement or services provided through us prior to signing your agreement.
Please note that we may receive payment(s) or other benefits from finance providers, and we receive commission as a proportion of premium paid from our insurance provider if you decide to enter into an agreement with them.
Hippo Vehicle Solutions Limited t/a Hippo Motor Group is authorised and regulated by the Financial Conduct Authority for Consumer Credit activities, our Firm Reference Number (FRN) is 658076.
Hippo Vehicle Solutions t/a Hippo Motor Group is a credit broker not a lender. Hippo Vehicle Solutions Limited t/a Hippo Motor Group is an Appointed Representative of AutoProtect (MBI) Limited for Insurance Distribution activities. AutoProtect (MBI) Limited is authorised and regulated by the Financial Conduct Authority, Firm Reference Number – 312143. Our FCA permitted business is arranging general insurance and finance products.
You can check this on the FCA Register by visiting www.fca.org.uk
If you wish to register a complaint, please contact us:
In writing: Customer Care Team, Hippo Vehicle Solutions Limited, Trident Park, Trident Way, Blackburn, Lancashire BB1 3NU
By phone: 01254 919000
By Emai: Customercare@hippomotorgroup.co.uk
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
General Insurance advising and arranging is covered for 90% of the claim with no upper limit. Compulsory forms of insurance (e.g. Motor Insurance) are covered for 100% of the claim with no upper limit. Further information about compensation scheme arrangements is available from the FSCS.
Please note, finance products are not covered by this scheme.