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01254 919000

info@hippomotorgroup.co.uk

Trident Park, Trident Way,
Blackburn BB1 3NU

1st Line Support Technician

Hippo Motor Group are looking for an enthusiastic and dynamic 1ST Line Support Technician to work alongside our internal service desk which is supported by a third-party IT company. You will work alongside a leading IT Support company in the Northwest and work on tickets and directly assist 350 employees across the business.

IT
Department
23,500 - 27,000 DOE
Salary
Full Time - Permanent
Employment Type
Job Reference
  • Resolving customer issues via a ticketing system, phone and email.
  • Working to Service Level Agreements
  • Working with network devices such as routers, firewalls and switches
  • Windows Server troubleshooting when required.
  • Windows endpoint troubleshooting including Windows 10 and 11.
  • Office 365 Administration including troubleshooting and setting up.
  • General TCP/IP, Lan, Wan and VPN troubleshooting.
  • Working with end users to log their issues and update when required.
  • Experience of networking cabling, patch panels and numbering systems.
  • Experience ticket systems.
  • Working on end user devices to format, reset and build new hardware.
  • Troubleshooting end user device issues, replacing hardware such as graphic cards, keyboard and mice.
  • High interest in IT and Technology
  • Will be the go-to person within your family to resolve IT issues.
  • Setup your machine at home, including having changes parts.
  • Excellent customer services skills
  • High level of interpersonal skills
  • An ability to accurately triage technical requests.
  • Lunch on Hippo when passing probation.
  • Departmental incentives
  • Works social events.
  • 2 years’ service- an additional day annual leave and £100 meal
  • 5 years’ service- 2 additional days annual leave and access to private health care
  • 10 years’ service- 3 additional days annual leave and a voucher
  • Employee of the quarter scheme
  • Refer a friend scheme.
  • Time for you- the opportunity to earn up to 4 early finishes/late starts per year.
  • Internal development and progression opportunities
  • Hippo Legends scheme
  • Senior account manager status
  • Eye care vouchers
  • Access to BEN the employee wellbeing support service

Applying for the Job

To apply, please submit CV & Cover Letter to our recruitment team at careers@hippomotorgroup.co.uk, or use the form below. Please be sure to quote the relevant role reference number found at the top of this page. We look forward to hearing from you.