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01254 919000

info@hippomotorgroup.co.uk

Trident Park, Trident Way,
Blackburn BB1 3NU

Outbound Call Centre Agent

Due to our rapid expansion at Hippo Motor Group, we are looking for someone who is motivated and enthusiastic to join our Enquiry Management Team. We are a successful multimillion pound family run business who specialise in leasing new and used cars. The Enquiry Management Team work to ensure each of our customers is contacted as efficiently as possible after making their enquiry and that they receive the best level of service from the very first contact.

EMT
Department
£21,500 basic - £28,000 OTE
Salary
Full Time - Permanent
Employment Type
Job Reference
    • To be the first point of contact for our customers
    • To ensure all customers are contacted and assigned to an available Account Manager
    • To ensure all customer contact is followed up to maintain our CRM system.
    • To hit minimum performance targets
    • To maintain a work rate and level that falls in line with the company’s objectives.
    • Follow all company procedures.
    • Adhere to the FCA rules and guidelines.
    • To treat your colleagues and the workplace with respect
    • To offer our customers a high level of service and maintain good customer satisfaction and retention.

    *Responsibilities could change or just include SOME of the above

  • Excellent communication skills
  • Professional and friendly telephone manner
  • Ability to work with your own initiative with minimal supervision whilst working in a close-knit team.
  • Self-motivated, driven, and passionate about your
  • The ability to manage numerous tasks at one time is vital.
  • Lunch on Hippo when passing probation.
  • Departmental incentives
  • Works social events.
  • 2 years’ service- an additional day annual leave and £100 meal
  • 5 years’ service- 2 additional days annual leave and access to private health care
  • 10 years’ service- 3 additional days annual leave and a voucher
  • Employee of the quarter scheme
  • Refer a friend scheme.
  • Time for you- the opportunity to earn up to 4 early finishes/late starts per year.
  • Internal development and progression opportunities
  • Hippo Legends scheme
  • Senior account manager status
  • Eye care voucher
  • Access to BEN the employee wellbeing support service

Applying for the Job

To apply, please submit CV & Cover Letter to our recruitment team at careers@hippomotorgroup.co.uk, or use the form below. Please be sure to quote the relevant role reference number found at the top of this page. We look forward to hearing from you.