01254 919000


Trident Park, Trident Way,
Blackburn BB1 3NU

Live Chat Advisor

Hippo Motor Group are looking for an enthusiastic and motivated advisor to be responsible for managing our live chat enquiry system. We are a successful multimillion pound family-run business who specialises in leasing new and used cars. The live chat advisor will be the first point of contact for customers looking to purchase a vehicle and will work to ensure each of our customers is transferred through to a salesperson as efficiently as possible.

Due to Hippo’s success, we are currently in the middle of a massive expansion with our prestige showroom and sales office doubling in size. This provides an amazing and exciting opportunity for the successful candidate to be part of as well as working in a multimillion-pound showroom. Hippo value every member of staff to ensure the best working environment and progression of our staff, so if you don’t want to miss the chance to be part of our fabulous team, please see further details below and how to apply.

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Lead Management
19k Basic Salary With Realistic OTE of 25k
Full Time - Permanent
Employment Type
Job Reference
  • Be the first point of contact for customers on the website who wish to engage via live chat
  • Ensure all customers are passed through to an account manager as efficiently as possible
  • Handle roughly 100 chats per day and 70 enquiries per day
  • Liaise with other departments such as Customer Care, Aftersales etc to forward customer queries on
  • Will receive some sales training to manage certain queries and ask the right questions which will help conversion rates for the sales guys
  • In time have the ability to provide rough guidelines on quotes and eventually be able to deal on chat
  • Provide reporting to management on profitability of source on a monthly basis
  • To hit minimum performance targets
  • To maintain a work rate and level that falls in line with the company’s objectives
  • Follow all company procedures
  • Adhere to the FCA rules and guidelines
  • To treat your colleagues and the workplace with respect
  • To offer our customers a high level of service and maintain good customer satisfaction and retention

*Responsibilities could change or just include SOME of the above

Preferred Experience

  • Customer service
  • Experience working to and hitting performance targets

Skills Required

  • Excellent communication skills both written and verbal
  • Professional and friendly manner
  • Ability to work to your own initiative with minimal supervision whilst working in a close-knit team
  • Self-motivated, driven, and passionate about your role
  • Organisation and the ability to manage numerous tasks at one time is vital
  • Amazing weekly and monthly team incentives
  • 30 days annual leave
  • Rapid company expansion providing excellent development and career opportunities
  • Access to Perk Box – Cinema, Gym discounts, Free mobile phone insurance and many more
  • Great staff rates on car finance
  • Friendly and supportive work colleagues and management
  • Regular staff socials
  • Your birthday off after 2 years and £100 meal voucher
  • Company pension scheme
  • Complimentary office treats

Hippo Motor Group sells, on average, 800 vehicles every month, supplying a wide vehicle range from small city cars right through to high-end luxury vehicles. We specialise in offering tailor-made finance options to suit our customers’ needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. At Hippo, we pride ourselves in providing excellent customer service which means our loyal customer base return to us year on year.

Applying for the Job

To apply, please submit CV & Cover Letter to our recruitment team at careers@hippomotorgroup.co.uk, or use the form below. Please be sure to quote the relevant role reference number found at the top of this page. We look forward to hearing from you.