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Hippo Motor Group > Careers > IT Technician Apprentice – 1st Line Support Apprentice

IT Technician Apprentice – 1st Line Support Apprentice

Hippo Motor Group are looking for an enthusiastic and dynamic IT Apprentice to work alongside our internal service desk which is supported by a third-party IT company. You will work alongside a leading IT Support company in the Northwest and work on tickets and directly assist 250 employees across the business.

IT
Department
Minimum wage
Salary
Full Time - Permanent
Employment Type
Job Reference
  • Resolving customer issues via a ticketing system, phone and email.
  • Working to Service Level Agreements
  • Working with network devices such as routers, firewalls and switches
  • Windows Server troubleshooting when required.
  • Windows endpoint troubleshooting including Windows 10 and 11.
  • Office 365 Administration including troubleshooting and setting up.
  • General TCP/IP, Lan, Wan and VPN troubleshooting.
  • Working with end users to log their issues and update when required.
  • Experience of networking cabling, patch panels and numbering systems.
  • Experience ticket systems.
  • Working on end user devices to format, reset and build new hardware.

Troubleshooting end user device issues, replacing hardware such as graphic cards, keyboard and mice.
  • High interest in IT and Technology
  • Will be the go-to person within your family to resolve IT issues.
  • Setup your machine at home, including having changes parts.
  • Excellent customer services skills
  • High level of interpersonal skills
  • An ability to accurately triage technical requests.
  • 30 days annual leave
  • Rapid company expansion providing excellent development and career opportunities
  • Great Staff rates on Car Finance
  • Friendly and supportive Work Colleagues and Management
  • Regular staff socials
  • Your birthday off after 2 years and £100 Meal voucher
  • Company Pension scheme
  • Complimentary office treats

About Us

Hippo Motor Group sell on average 800 vehicles to our customers every month, supplying a wide vehicle range from small city cars right through to high end luxury cars. We specialise in offering tailor made finance options to suit customer needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. At Hippo we pride ourselves in providing excellent customer service which means our loyal customer base return to us year on year.

To apply, please submit CV & Cover Letter to our recruitment team at careers@hippomotorgroup.co.uk, or use the form below.  Please be sure to quote the relevant role reference number found at the top of this page. We look forward to hearing from you.

Applying for the Job

To apply, please submit CV & Cover Letter to our recruitment team at careers@hippomotorgroup.co.uk, or use the form below. Please be sure to quote the relevant role reference number found at the top of this page. We look forward to hearing from you.