Covid 19 Update: Hippo Motor Group are delighted to announce our showroom is now open with strict social distancing measures in place.

01254 919000

[email protected]

Trident Park, Trident Way,
Blackburn BB1 3NU

Enquiry Management Team Agent

Due to rapid expansion and internal promotion, Hippo Motor Group is looking for someone who is motivated and enthusiastic to join our enquiry management team.

We are a successful multi-million-pound family-run business that specialises in leasing new and used vehicles. The enquiry management team works to ensure each of our customers is contacted as efficiently as possible after making their enquiry, and that they receive the best level of service from the very first contact.

Due to Hippo’s success, we have recently expanded our showroom, with our sales floor doubling in size. This provides an amazing and exciting opportunity for the successful candidate to be part of a fast-growing, successful business.

Hippo aims to provide the best working environment and progression routes for our staff, so if you don’t want to miss the chance to be part of our great team, please see the full details below of how to apply.

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OTE £21,000
Full Time - Permanent
Employment Type
Job Reference
  • To be the first point of contact for our customers
  • To ensure all customers are contacted and assigned to an available account manager
  • To ensure all customer contact is followed up, in order to maintain our CRM system
  • To hit minimum performance targets
  • To maintain a work rate and level that falls in line with the company’s objectives
  • Follow all company procedures
  • Adhere to the FCA rules and guidelines
  • To treat your colleagues and the workplace with respect
  • To offer our customers a high level of service and maintain good customer satisfaction and retention

*Responsibilities could change or just include SOME of the above

Preferred Experience

  • Customer service
  • Previous experience of working in a call centre
  • Experience working toward, and hitting performance targets

Skills Required

  • Excellent communication skills
  • Professional and friendly telephone manner
  • Ability to work to your own initiative with minimal supervision while being a part of a close-knit team
  • Self-motivated, driven, and passionate about your role
  • Organisation and the ability to manage numerous tasks at one time is vital
  • Amazing weekly and monthly team incentives
  • 30 days annual leave (including Bank Holidays)
  • Access to Perk Box: Cinema, gym and shop discounts, access to a mental and physical wellbeing platform, and much more
  • Great staff rates on car finance
  • Regular staff socials
  • Birthday off after two years and a £100 meal voucher
  • Company pension scheme

Hippo Motor Group sells, on average, 800 vehicles every month, supplying a wide vehicle range from small city cars right through to high-end luxury vehicles. We specialise in offering tailor-made finance options to suit our customers’ needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. At Hippo, we pride ourselves in providing excellent customer service which means our loyal customer base return to us year on year.

Applying for the Job

To apply, please submit CV & Cover Letter to our recruitment team at [email protected], or use the form below. Please be sure to quote the relevant role reference number found at the top of this page. We look forward to hearing from you.