01254 919000

[email protected]

Trident Park, Trident Way,
Blackburn BB1 3NU

Email Enquiry Management Agent

Hippo Motor Group is a successful multi-million-pound family-run business that specialises in leasing new and used cars.

We are looking for an enthusiastic and motivated individual to be responsible for managing our email sales enquiries.

The successful candidate will need to have great organisation and communication skills to ensure email leads are managed effectively before transferring this enquiry onto a salesperson.

Due to our continued growth and success, we are able to provide excellent opportunities for progression.

Hippo values every member of staff to ensure the best working environment and progression of our staff, so if you don’t want to miss the chance to be part of our fabulous team, please see further details below and how to apply.

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£19k Basic & OTE £23k
Full Time - Permanent
Employment Type
Job Reference
  • Contact and qualify potential email-only customers before assigning to account managers
  • Ensure all customers and leads are passed through to an account manager as efficiently as possible
  • Contact applications which our enquiry management team are unable to reach
  • Provide reporting to management on profitability of sources on a monthly basis
  • To hit minimum performance targets
  • To maintain a work rate and level that falls in line with the company’s objectives
  • Follow all company procedures
  • Adhere to the FCA rules and guidelines
  • To treat your colleagues and the workplace with respect
  • To offer our customers a high level of service and maintain good customer satisfaction and retention

Preferred Experience:

  • Customer service
  • Experience working to and hitting performance targets
  • Excellent communication skills both written and verbal
  • Professional and friendly manner
  • Good computer literacy skills
  • Ability to work to your own initiative with minimal supervision while working in a close-knit team
  • Self-motivated, driven, and passionate about your role
  • Organisation and the ability to manage numerous tasks at one time is vital
  • 30 days annual leave (including Bank Holidays)
  • Access to Perk Box: Cinema, gym and shop discounts, access to a mental and physical wellbeing platform, and much more
  • Great staff rates on car finance
  • Regular staff socials
  • Birthday off after two years and a £100 meal voucher
  • Company pension scheme

Hippo Motor Group sells, on average, 800 vehicles every month, supplying a wide vehicle range from small city cars right through to high-end luxury vehicles. We specialise in offering tailor-made finance options to suit our customers’ needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. At Hippo, we pride ourselves in providing excellent customer service which means our loyal customer base return to us year on year.

Applying for the Job

To apply, please submit CV & Cover Letter to our recruitment team at [email protected], or use the form below. Please be sure to quote the relevant role reference number found at the top of this page. We look forward to hearing from you.