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01254 919000

info@hippomotorgroup.co.uk

Trident Park, Trident Way,
Blackburn BB1 3NU

Real-Time Analyst

One of the country’s largest motor trade organisations, Hippo Motor Group, is currently recruiting for a Real-Time Analyst to work closely with the EMT Manager and Head of Sales. We are a trailblazing, award-winning company, operating in the thriving automotive business community of Lancashire.

 

The successful candidate will be responsible for providing data-driven strategic insight and ongoing analysis of both inbound and outbound performance. This role is an excellent opportunity for an ambitious Analyst or Contact Centre Analyst looking to take ownership of data and strategy for a thriving and fast-growing contact centre.

You will get credit for your results in the form of a monthly performance-based bonus.

EMT
Department
£22,000 - £25,000 OTE
Salary
Full Time - Permanent
Employment Type
Job Reference
  • Provide on-going analysis of contact centre activity, recognising and reporting on emerging trends
  • Optimise end-to-end performance of leads and customer lifecycle in conjunction with the Marketing Department
  • Improve efficiency and productivity on all campaigns using projection and data quality knowledge
  • Provide recommendations for dialler strategy, implement those recommendations and report on results
  • Maintaining a working knowledge of dialler functionality and future developments
  • Be a key point of contact between the business and our 3rd party contact centre platform (Connex One)
  • Monitoring and setting team productivity and performance SLAs
  • Develop and support reporting processes
  • Identify, evaluate and implement external services and tools to support data validation and cleansing
  • Monitor and audit data quality using the proprietary CRM and 3rd party tools
  • Provide sector and competitor benchmarking where necessary.
  • Create reporting in Google Data Studio using Google Big Query (training is available)
  • Query large data sets using SQL
  • Own contact centre data control and content
  • Have existing knowledge of call centre telephony systems
  • Know your way around the Microsoft Office suite – in particular Excel
  • Understand OFCOM, TPS and DMA standards
  • Have a working knowledge of SQL as it applies to contact centre analysis
  • Are comfortable working autonomously and playing a significant role in the development of the company
  • Enjoy learning new things and working collaboratively across departments
  • Enjoy taking a hands-on role in the management of a business
  • Thrive in a fast-paced environment where managing multiple projects to ambitious deadlines is the norm
  • Sweat the small stuff – excellent attention to detail is a must
  • 30 days annual leave
  • Rapid company expansion providing excellent development and career opportunities
  • Excellent incentives
  • Great Staff rates on Car Finance
  • Friendly and supportive Work Colleagues and Management
  • Regular staff socials
  • Birthday off after 2 years plus a £100 Meal voucher
  • Company Pension scheme

Hippo Motor Group sell on average 800 vehicles to our customers every month, supplying a wide vehicle range from small city cars right through to high end luxury cars. We specialise in offering tailor made finance options to suit customer needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. At Hippo we pride ourselves in providing excellent customer service which means our loyal customer base return to us year on year.

Applying for the Job

To apply, please submit CV & Cover Letter to our recruitment team at careers@hippomotorgroup.co.uk, or use the form below. Please be sure to quote the relevant role reference number found at the top of this page. We look forward to hearing from you.