One of the country’s largest motor trade organisations, Hippo Motor Group, is currently recruiting for a Real-Time Analyst to work closely with the EMT Manager and Head of Sales. We are a trailblazing, award-winning company, operating in the thriving automotive business community of Lancashire.

The successful candidate will be responsible for providing data-driven strategic insight and ongoing analysis of both inbound and outbound performance. This role is an excellent opportunity for an ambitious Analyst or Contact Centre Analyst looking to take ownership of data and strategy for a thriving and fast-growing contact centre.

You will get credit for your results in the form of a monthly performance-based bonus.

EMT

Department

£22,000 - £25,000 OTE

Salary

Full Time - Permanent

Employment Type

Job Reference

Provide on-going analysis of contact centre activity, recognising and reporting on emerging trends
Optimise end-to-end performance of leads and customer lifecycle in conjunction with the Marketing Department
Improve efficiency and productivity on all campaigns using projection and data quality knowledge
Provide recommendations for dialler strategy, implement those recommendations and report on results
Maintaining a working knowledge of dialler functionality and future developments
Be a key point of contact between the business and our 3^rd party contact centre platform (Connex One)
Monitoring and setting team productivity and performance SLAs
Develop and support reporting processes
Identify, evaluate and implement external services and tools to support data validation and cleansing
Monitor and audit data quality using the proprietary CRM and 3^rd party tools
Provide sector and competitor benchmarking where necessary.
Create reporting in Google Data Studio using Google Big Query (training is available)
Query large data sets using SQL
Own contact centre data control and content

Have existing knowledge of call centre telephony systems
Know your way around the Microsoft Office suite – in particular Excel
Understand OFCOM, TPS and DMA standards
Have a working knowledge of SQL as it applies to contact centre analysis
Are comfortable working autonomously and playing a significant role in the development of the company
Enjoy learning new things and working collaboratively across departments
Enjoy taking a hands-on role in the management of a business
Thrive in a fast-paced environment where managing multiple projects to ambitious deadlines is the norm
Sweat the small stuff – excellent attention to detail is a must

30 days annual leave
Rapid company expansion providing excellent development and career opportunities
Excellent incentives
Great Staff rates on Car Finance
Friendly and supportive Work Colleagues and Management
Regular staff socials
Birthday off after 2 years plus a £100 Meal voucher
Company Pension scheme

Hippo Motor Group sell on average 800 vehicles to our customers every month, supplying a wide vehicle range from small city cars right through to high end luxury cars. We specialise in offering tailor made finance options to suit customer needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. At Hippo we pride ourselves in providing excellent customer service which means our loyal customer base return to us year on year.

Real-Time Analyst

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