× OUR STORY AFTERSALES FAQS NEWS CHARITY MEET OUR TEAM CAREERS HIPPO HELP DESK CONTACT

01254 919000

info@hippomotorgroup.co.uk

Trident Park, Trident Way,
Blackburn BB1 3NU

Customer Service Agent

Hippo Motor Group are recruiting for an experienced Customer Inbound Agent to join our thriving motor company. This role is based in our prestigious offices, so the ideal candidate will be smart, professional with exemplary customer service skills. We require someone who has previous experience providing a high level of customer service over the phone. The role will predominantly involve answering inbound calls, assisting customers or transferring to the relevant department. We require someone who is a team player and flexible as this role will require them to assist with providing holiday cover in our Enquiry Management Team. This is an amazing opportunity for someone who is seeking to work in a busy and vibrant environment at a company which continues to grow.

The hours for this position are Monday – Friday 9am – 6pm, with a 5pm finish on a Friday. You will also be required to work one late night a week 10am- 7pm and one in four Saturday’s are also required 9am – 4pm.

Customer Service Agent
Department
£21,500
Salary
Full Time - Permanent
Employment Type
CIA240920
Job Reference
  • Answering external calls.
  • Answering unanswered overflow calls to other departments.
  • Cover on our Outbound and Enquiry Management team as and when require.
  • Maintaining the company’s high standard.
  • To treat your colleagues and the workplace with respect.
  • To offer our customers a high level of service and maintain good customer satisfaction and retention.
  • To follow all the company procedures.
  • Previous experience in a customer service role in required.
  • Previous receptionist experience is advantageous.
  • Previous call centre experience is advantageous.
  • Excellent level of communication.
  • Confident telephone manner.
  • Computer literate.
  • Good time management.
  • Flexibility.
  • Great organisational skills.
  • Able to multi-task and work under pressure.
    • Company pension scheme
    • Long Service Recognition at 2, 5 and 10 years;

    2 years – 1 days extra annual leave and £100 restaurant voucher
    5 years – Access to our EV salary sacrifice scheme and private healthcare. Option to buy 2 days extra annual leave.
    10 years – additional day annual leave and £500 voucher.
    Long Service Recognition at 2, 5 and 10 years

    • Regular Social events throughout the year
    • Staff discount on products and services
    • Refer a friend recruitment scheme.
    • Free eye test
    • Fast track promotion opportunities
    • Early Friday finish
    • On-site Parking
    • Regular complimentary office treats
    • Hippo Legends scheme

    x 4 early finishes a year
    £250 bonus
    £30 a month gym membership
    Legends team night out
    x 2 car valets a year
    £200 uniform voucher

Hippo Motor Group sell on average 800 vehicles to our customers every month, supplying a wide vehicle range from small city cars right through to high end luxury cars. We specialise in offering tailor made finance options to suit customer needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. At Hippo we pride ourselves in providing excellent customer service which means our loyal customer base return to us year on year.

Applying for the Job

To apply, please submit CV & Cover Letter to our recruitment team at careers@hippomotorgroup.co.uk, or use the form below. Please be sure to quote the relevant role reference number found at the top of this page. We look forward to hearing from you.