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01254 919000

info@hippomotorgroup.co.uk

Trident Park, Trident Way,
Blackburn BB1 3NU

Customer Service Agent

Hippo Motor Group are recruiting for an experienced Customer Service Agent to join our thriving motor company. This role is based in our prestigious offices, so the ideal candidate will be smart, professional with exemplary customer service skills. We require someone who has previous experience providing a high level of customer service over the phone. The role will predominantly involve answering inbound calls, assisting customers and transferring to the relevant departments. We require someone who is a team player and flexible as this role will require them to assist with providing holiday cover in our Enquiry Management Team. This is an amazing opportunity for someone who is seeking to work in a busy and vibrant environment at a company which continues to grow.

The hours for this position are Monday – Friday 9am – 6pm, with a 5pm finish on a Friday. You will also be required to work one late night a week until 7pm and one in four Saturday’s are also required 9am – 4pm at an overtime rate.

Customer Care
Department
£19,760 plus paid overtime
Salary
Full Time - Permanent
Employment Type
Job Reference
  • Answering and managing incoming calls
  • To offer a high level of service and maintain good customer satisfaction and retention
  • Maintaining a positive, empathetic and professional attitude towards our customers at all times
  • Escalate enquires via a ticketing system
  • Communicating with customers through various channels
  • Answering unanswered overflow calls to other departments
  • Cover on our Outbound and Enquiry Management team as and when required
  • Maintaining the company’s high standards
  • To treat your colleagues and the workplace with respect
  • To follow all the company procedures

Enquiry Management Team responsibilities

 

  • To be the first point of contract for our customers
  • Making outbound calls to customers who’ve made online enquiries
  • To ensure all customers are contacted and assigned to an available Account Manager
  • To ensure all customer contact is followed up to maintain our CRM system
  • To maintain a work rate and level that falls in line with the company’s objectives
  • Adhere to all responsibilities under the SMC regime including abiding by the individual Conduct Rules set out by the FCA
  • Previous experience in a customer service role in required
  • Previous receptionist experience is advantageous
  • Previous call centre experience is advantageous
  • Excellent level of communication
  • Confident telephone manner
  • Computer literate
  • Good time management
  • Flexibility
  • Great organisational skills
  • Able to multi-task and work under pressure
  • 30 days annual leave
  • Rapid company expansion providing excellent development and career opportunities
  • Great Staff rates on Car Finance
  • Friendly and supportive Work Colleagues and Management
  • Regular staff socials
  • Birthday off after 2 years and £100 Meal voucher
  • Company Pension scheme
  • Complimentary office treats

Hippo Motor Group sell on average 800 vehicles to our customers every month, supplying a wide vehicle range from small city cars right through to high end luxury cars. We specialise in offering tailor made finance options to suit customer needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. At Hippo we pride ourselves in providing excellent customer service which means our loyal customer base return to us year on year.

Applying for the Job

To apply, please submit CV & Cover Letter to our recruitment team at careers@hippomotorgroup.co.uk, or use the form below. Please be sure to quote the relevant role reference number found at the top of this page. We look forward to hearing from you.