The Customer Experience Manager is responsible for ensuring outstanding service and effectively handling complaints across the customer journey, from initial inquiries through post-purchase support. This role focuses on managing a team of service representatives and complaints handlers, driving continuous improvement in customer satisfaction, and ensuring effective, timely resolution of complaints. The Customer Experience Manager will work closely with sales, service, and operations teams to address customer needs and resolve any issues effectively. The hours for this position are Monday – Friday 8.30am – 5pm, including 1 late night a week till 7pm, and 1 Saturday per month 9am – 4pm.
Hippo Motor Group sell 800 vehicles to our customers every month, supplying a wide vehicle range from small city cars right through to high end luxury cars. We specialise in offering tailor made finance options to suit customer needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. At Hippo we pride ourselves in providing excellent customer service which means our loyal customer base return to us year on year.
To apply, please submit CV & Cover Letter to our recruitment team at careers@hippomotorgroup.co.uk, or use the form below. Please be sure to quote the relevant role reference number found at the top of this page. We look forward to hearing from you.
To apply, please submit CV & Cover Letter to our recruitment team at careers@hippomotorgroup.co.uk, or use the form below. Please be sure to quote the relevant role reference number found at the top of this page. We look forward to hearing from you.