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01254 919000

info@hippomotorgroup.co.uk

Trident Park, Trident Way,
Blackburn BB1 3NU

Customer Experience Executive

Hippo Motor Group is a family-run company comprising of a multimillion-pound showroom and preparation centre, both based in Blackburn. Alongside this, we run a large online vehicle leasing sales operation which serves the whole of the UK. We currently employ over 300 people and due to our success, we have expanded to a site in Luton, and opened brand-new offices in the heart of Manchester city centre.

Hippo Motor Group are currently recruiting for a Customer Experience Executive, this is a brand-new role where you will be responsible for monitoring customer reviews across all group companies. This is an excellent position for someone wanting to work in a fast paced role that will give you tremendous job satisfaction at the end of the customers buying journey.

Aftersales
Department
£21,500 - 25k OTE
Salary
Full Time - Permanent
Employment Type
Job Reference
  • Monitor customer reviews on online review sites, including but not limited to Trustpilot, Google, Facebook, Yell.com, Glassdoor
  • Report on volume, score and content trends
  • Reply to reviews, using signed off content where appropriate
  • Raise/escalate poor reviews to management and/or Customer Care to enable second opportunity to address customer issues
  • Investigate nature of poor reviews, including case review, customer contact
  • Offer and coordinate fulfilment of customer gifts, e.g. voucher, bunch of flowers
  • Upon issue investigation and/or resolution, request customers revise or remove poor reviews
  • Commission payable based on conversion of 1-star reviews to 4/5-star reviews
  • Proactively try and improve customer relations and brand opinions
  • Passionate about customer care
  • Excellent written communication
  • Natural verbal communicator who easily builds rapport with a wide variety of people
  • Sweat the small stuff – excellent attention to detail is a must
  • Love being part of a team and an organisation where collaboration is given and expected
  • 30 days annual leave
  • Rapid company expansion providing excellent development and career opportunities
  • Great Staff rates on Car Finance
  • Friendly and supportive Work Colleagues and Management
  • Regular staff socials
  • Birthday off after 2 years and £100 Meal voucher
  • Company Pension scheme
  • Complimentary office treats

Hippo Motor Group sells, on average, 800 vehicles every month, supplying a wide vehicle range from small city cars right through to high-end luxury vehicles. We specialise in offering tailormade finance options to suit our customers’ needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. At Hippo, we pride ourselves in providing excellent customer service which means our loyal customer base return to us year on year.

Applying for the Job

To apply, please submit CV & Cover Letter to our recruitment team at careers@hippomotorgroup.co.uk, or use the form below. Please be sure to quote the relevant role reference number found at the top of this page. We look forward to hearing from you.