Hippo Motor Group is a family-run company comprising of a multimillion-pound showroom and preparation centre, both based in Blackburn. Alongside this, we run a large online vehicle leasing sales operation which serves the whole of the UK. We currently employ over 300 people and due to our success, we have expanded to a site in Luton, and opened brand-new offices in the heart of Manchester city centre.

Hippo Motor Group are currently recruiting for a Customer Experience Executive, this is a brand-new role where you will be responsible for monitoring customer reviews across all group companies. This is an excellent position for someone wanting to work in a fast paced role that will give you tremendous job satisfaction at the end of the customers buying journey.

Aftersales

Department

£21,500 - 25k OTE

Salary

Full Time - Permanent

Employment Type

Job Reference

Monitor customer reviews on online review sites, including but not limited to Trustpilot, Google, Facebook, Yell.com, Glassdoor
Report on volume, score and content trends
Reply to reviews, using signed off content where appropriate
Raise/escalate poor reviews to management and/or Customer Care to enable second opportunity to address customer issues
Investigate nature of poor reviews, including case review, customer contact
Offer and coordinate fulfilment of customer gifts, e.g. voucher, bunch of flowers
Upon issue investigation and/or resolution, request customers revise or remove poor reviews
Commission payable based on conversion of 1-star reviews to 4/5-star reviews
Proactively try and improve customer relations and brand opinions

Passionate about customer care
Excellent written communication
Natural verbal communicator who easily builds rapport with a wide variety of people
Sweat the small stuff – excellent attention to detail is a must
Love being part of a team and an organisation where collaboration is given and expected

30 days annual leave
Rapid company expansion providing excellent development and career opportunities
Great Staff rates on Car Finance
Friendly and supportive Work Colleagues and Management
Regular staff socials
Birthday off after 2 years and £100 Meal voucher
Company Pension scheme
Complimentary office treats

Hippo Motor Group sells, on average, 800 vehicles every month, supplying a wide vehicle range from small city cars right through to high-end luxury vehicles. We specialise in offering tailormade finance options to suit our customers’ needs. Continual business growth provides opportunities for our employees to develop and exceed within each role. At Hippo, we pride ourselves in providing excellent customer service which means our loyal customer base return to us year on year.

Customer Experience Executive

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